BRIANA **** ******

OBJECTIVE                                                                                                                 
A highly resourceful, energetic and competent medical secretary with over three years experience of providing the highest standard of patient-centered administrative support. Possessing a proven ability to deal with all aspects of front office duties and able to handle competing demands professionally and efficiently. Fully up to date with the rules and regulations, including only using patient-identifiable information unless it is absolutely necessary.

EDUCATION & TRAINING
Phlebotomy Certification – Texas State Technical College – Harlingen, TX             2011-2012

CP2/AED Certification- Knapp Medical Center- Weslaco, Tx                                2015-2017

High School Diploma – La Feria High School, La Feria, TX                                   2009-2012

MAJOR STRENGTHS AS A MEDICAL RECEPTIONIST
·         Welcome patients, families and visitors

·         Handle check-in tasks for patients

·         Verify and fill essential information in the medical record

·         Demonstrated ability to determine patient’s requirements and processes

·         Enter patient demographics and insurance information into the system

·         Help disable and patients with physical difficulties

·         Confirm appointments and get referral information

·         Verify insurance coverage

·         Notify the medical assistant when a patient is ready

·         Maintain prior authorization requests to insurance carriers for patient care

·         Demonstrated ability to interact with patients, nurses and doctors

·         Able to multitask and work in a fast pace environment

·         Excellent customer service acumen

·         Adept at managing busy waiting room

·         Bilingual: English/Spanish

·         Working knowledge of computers and Microsoft Windows, Word and Excel

VOLUNTEER/ WORK EXPERIENCE
Volunteer/ Su Clinica Familiar                                            August 2012-September 2012

Harlingen Innovative Rehab                                                      April 2013-July 2016

SPECIAL SKILLS
• Able to give precise and detailed information to visitors
• Demonstrated ability to screen visitors and answer routine requests for information
• Proven ability to maintain work area and lobby in neat and orderly manner
• Excellent knowledge of medical terminology
• Dedicated and meticulous – utmost level of accuracy and attention to detail
• Fluent in English and Spanish
• Skilled in MS Word, Excel, Outlook and PowerPoint