Shantel

Shantel Wright
05 Santa Lucia • Los Lunas, NM 87031 • Phone (505) 304-3233

OBJECTIVE

My objective is to obtain a long-term position in a company where I can use my experience in management, to help achieve day-to-day and long-term goals. My expertise is in management but I am very interested in branching out to other facets of business processes.

QUALIFICATIONS
• Proficient in spreadsheets, presentations, proposals and formulation of budgets.
• Computer Literate in the following software: Microsoft Word, Excel, PowerPoint, Internet Explorer, Outlook, Cerner and Electronic medical records.
• Strong organizational skills and extensive experience in management.
• Outstanding team leadership skills.
• Exceptional Customer service skills(completed CSR classes)
• I have always held the position of lesad patient service rep and did all the fro end training.

PROFESSIONAL EXPERIENCE
09/2013 to present First Choice Community Health Center Belen, NM
Lead Patient Service Rep
Summary Skills:
Strong skills in communication and customer service. Extremely efficient in healthe patient registration, medical billing and Medical records. Able to communicate with insurance companies to get first choice paid and the patient covered. Communication with patients is my strong suit with Helping patients understand their explanation of benefits (EOB). Building a strong patient relationship is key to patients returing to the clinic. Efficient at answering multi-line telephones.
Duties include:
• Greet all patients
• Register all patients personal and insurance information into the computer.
• Call all insurance companies to make sure insurance will cover all office procedures.
• Responsible for the Training of all front end employees. This includes, Patient Service Reps, Medical records and Billing.
• I am the only employee in the clinic that can Audit all of the medical record charts.
• Take care of all upset patients. Whether it be, billing issues, or a patient being dissatisfied with provider care.
• Resolved conflict, investigated disputed amounts or discrepancies, calculated and issued associated adjustments.
• Responsible to do all the billing and coding in the clinic. I send in payment adjustments and communicate with patients in regards to past due accounts by putting them on payment arrangements that are comfortable to each ones needs.
• Efficient in the use of electronic medical records. I pull charts for providers and send out record request. All patient information is needed to be inputted and scanned into electronic medical records.

01/2009 to Present The Wright Designs & Apparel Los Lunas, NM
Owner
Skills Summary:
Strong planning skills that will benefit the hiring company. Efficient at organizing all the resources for getting the desired results out of business deals and operations. Excellent communication skills, both verbal and written.

Duties Include:
• Owner of Wright Designs & Apparel.
• Responsible for all aspects of creating high quality screen printing, embroider & decals.
• Planning and strategizing the marketing department. Rightly understanding the client needs and requirements and planning and designing the material for them according to those details.
• Manage company books and budgets.

02/2006 to 03/2008 Check n Go Los Lunas, NM
Manager
Skills Summary:
Collections Representative with over 2 years of Credit and Collections experience. Areas of expertise include conflict resolution, negotiation, and credit risk assessment. Proven ability to handle difficult customer interactions with tact and diplomacy, meet collection department goals and objectives. Detailed oriented with strong problem-solving, professional communication, interpersonal and teamwork skills.

Duties Include:
• Acted as a resource desk to assist reps in reviewing and evaluating customer accounts to determine applicable collection and treatment process.
• Researched and located customers, negotiated payment arrangements, settlements, deposits and guarantees.
• Documented and maintained accurate and pertinent information on customer accounts.
• Resolved conflict, investigated disputed amounts or discrepancies, calculated and issued associated adjustments.
• Processed payments and/ or deposits on treatable able accounts and reconciles accounts and documents.
• Compiled and presented collections related reports to upper management.