Maristella ********


Communications and Journalism

Albuquerque NM USA


8401 Spain RD N.E Apartment 20 E

Albuquerque, New Mexico 87111

Cell: 505-4857338

[email protected]


Seeking a position as a Receptionist in an office that rewards positive results, hard work, loyalty and dependability in a team environment.




     Highly effective communicator with a full range of office skills, demonstrated teamwork abilities, and a reputation for resolving problems and delivering results.  Strong work ethic and commitment to the job.


•       Dedicated to excellent customer service.

•       Exceptional written and oral communication skills.

•       Strong organizational and active listening skills.

•       Good research and documentation skills.

•       Proven ability to multi-task and meet deadlines in a fast-paced work environment.

•       Proficient in Microsoft Office; Word, Excel, Power Point.

•       Fluent in Spanish speaking, reading and writing.




·          Quintana Dental Practice – February 2014 – March 2015

Front desk and Insurance Specialist


o Greet patients.

o Answer phones.

o Check in patients.

o Schedule appointments.

o Have paperwork ready for each patient.

o Verify Insurance information.

o Verify Insurance benefits for each patient.

o Verify Claims status with the Insurance companies. 


·        Big 5 Sporting Goods – September 2012 to present

Sales and Merchandiser


o Plan and set up sales promotions and advertising campaigns.

o Ability to identify and fulfill the needs of customers.

o Facility to communicate effectively with customers and co- workers.

o Capability to organize the stock room constantly.


·          Macy’s – July 2011 to September 2012



o Assist in promoting new brands introduced in the market by creating awareness among customers

o Assist in developing customer relationships and carrying on a cordial relation with existing customers

o Work independently and in coordination with other departments and assist in the successful functioning of the store

o Maintain the store in proper and appealing condition to attract more customers

o Stock and maintain product displays


·          Golden Bridge Corporation – June 2010 to December 2010.



o    Prepared various programs for teaching English as well as setting up the papers for the students

o    Selected the material for teaching English, providing it to the students, and thereby enhancing their knowledge of English

o    Prepared the lesson plans according to the needs of students

o    Evaluated the performance of the students and provided feedback

o    Taught English by using various methods as well as audio visual aids

o    Taught conversational English to children and adults ages 8 thru 50



·           Gardens of Peace funeral home. March 2008 to May 2010.

Administrative Assistant


o    Provided administrative support for the department such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.  Assisted in the setup of memorials and viewings

o    Operated personal computer to compose and edit correspondence and memoranda; prepare, transcribe, compose, type, edit, and distribute agendas and minutes of meetings

o    Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for supervisors

o    Established, maintained, and updated files, databases, records, and other customer documents

o    Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries.

o    Inventory, purchase and distribute office supplies to all departments



•       Published: Semanario La Campana.  Feature: In the past 5 years rise in suicide attempts in Popayán.  Family Conflicts and Abuse, Major Causes. June 9, 2006, Popayán, Colombia.


•       Project Design: Differentiation between reality and violent news content. Guide and vocational talks, based on psychological analysis. Children between 6 and 9 year of age.  January to June 2005.

•       Fieldwork: Communication with displaced children between 5 and 14 years of the Quebrada Pubus city of Popayan. June to December 2004.

•       Professional Practice: Radio Universidad del Cauca. Narration, the program “Folk Music.” February to July 2003.


•       University of Cauca, Popayán, Colombia 2002 – 2008 B.A. Social Communication with emphasis in Journalism.
•       Course in Advanced Systems. Institute of Technology Comfacauca, Popayán, Colombia 2010.
•       English Language, English Training Program (IPP) Universidad del Cauca, Popayan, Colombia 2004.
•       Advanced English Course TVI Community College Albuquerque, New Mexico, 2000.
•       Advanced English Course, Miami Florida Miami Dade Community College 1997.




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