Derek ******

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Costumer Service Specialist

West Yarmouth, MA, 02673

Derek Wright Horne

19 Sedgewick Path, West Yarmouth MA 02673 (508) 360-3709 (cell)– [email protected]

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PROFESSIONAL SUMMARY

            •           Over 10 years of experience in a costumer service

•           Profound knowledge of high-speed data technology, local technology, and consumer electronics market

            •           Ability to strategically solve day-to-day store operational issues

            •           Ability to multi-task and work independently in a fast paced environment

            •           Retail sales clerk known for exemplary customer service and team player mindset

•           Record of dedication and dependability reinforced by consistent “exceed expectations” ratings on performance reviews

            •           Excellent interpersonal skills and a commitment to consumer satisfaction

               •          Currently finishing up my degree in Business Marketing

 

SKILLS

            •           Customer Service Excellence

            •           Retail & Sales Professional

            •           Marketing and Advertising skills

            •           Cash-Handling Accuracy

            •           Merchandising & Stocking

            •           Strong Computer Skills

PROFESSIONAL EXPERIENCE

Costumer Service & Sales:  Automotive Sales Consultant Jun 2014- Present

Balise Hyundai of Cape Cod, Hyannis, MA

As a Car salesman I established relationships with new customers – Showed customers how to use acquired vehicles after delivery. Maintained contact with existing customers through meeting, emails and by phone. Advised customers regarding payment options; loans and leasing banking terms. Negotiated delivery and price variations.

Accomplishments:  Effectively, persistently negotiated and determined to close sales deals and increase sales. Independently I sets personal goals and deadlines to reach sales targets.

 

Costumer Service & Sales: Server Nov 2013- May 2014

Buffalo Wild Wings, San Diego, CA

As a server responsibilities are not only limited to providing exceptional customer service but also as a key team player  the server is committed to supporting the entire team in order to create the ultimate experience to our guests.

Derek Wright Horne

 (508) 360-3709– [email protected]

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Costumer Service & Sales: Server, May 2012- Nov 2013

Amici’s East Coast Pizzeria, La Jolla, CA

A highly organized and personable Server providing an exceptional customer service experience. Duties included but were not limited to proper taking food order, wine pairing, processing payments.

Accomplishments:  Recognized for his unique talent to quickly resolve issues prior to escalation.

 

Sales Manager & Administrative Coordinator Jan 2011-Nov 2011

Let’s Rage! , Boston, MA

As leader and coordinator of the sales team the general duties evolved around sales and managing multiples sales events in addition to other busy office procedures. 

Accomplishments: Identified as innovative individual with passion for learning and growing.  

 

Customer Service & Sales: Server Sept 2010-Jan 2012

Not Your Average Joe’s, Cape Cod MA

In addition to providing an excellent consumer experience, as a skilled server I anticipated, identified, and fulfilled guest needs and clarified special orders.

 Accomplishments: Exceeded store sales goals.

 

PROFESSIONAL EDUCATION

College: Cape Cod Community West Barnstable, MA Major: Business Marketing. From 2013-Current

High school: Dennis-Yarmouth, Yarmouth, MA Class of 2003.

 

OUTSIDE INTEREST

Running, Music, Graphic Design and Social media.

 

 

References upon request.

 

 

 

 

To contact this candidate email [email protected]

Contact using webmail: Gmail / AOL / Yahoo / Outlook