6931 Dart AVE , Dallas, Texas 75217 | 214-723-2043 | [email protected]
Summary
To work in an entry level position in a dynamic healthcare setting that will utilize my comprehensive healthcare training, excellent communication skills and enthusiasm in learning new skills and adapting to new environments.
Experience
11/2011 – Present
Clerk I, Veterans Enterprise Technology Solutions
· Responsible for maintenance and handling of all files.
· Answer and transfer incoming calls.
· Verify and establish client information, if applicable
10/2004 – 10/2010
Lead Customer Care Representative, Chart One/Healthport
· Ensured current patient information including demographics was maintained in the computer.
· Ensured compliance and resolved issues regarding patient benefit eligibility.
· Managed adjustments and collections on a monthly basis.
· Provide administrative support to office managers and staff.
· Monitor accurateness, suitability and totality of patient accounts.
· Followed up on accounts with outstanding balances in appropriate manner.
2/2001 – 5/2004
Customer Service Specialist, Burlington Resource
· Handled/Routed inbound calls regarding patient billing.
· Assess and update patient and insurance demographics.
· Oversee outstanding balances and ensure clients pay as billed.
· Handled outbound calls as required.
3/1997 – 5/2004
Client Service Specialist, PSS Medical Group
· Maintained efficiency of staff and scheduled appointments with physicians accordingly.
· Monitored appointment scheduling and made changes if required.
· Coordinated with clinical staff and obtained all required documents.
· Investigated any complaints and delays.
· Ensured compliance and resolved issues regarding patient benefit eligibility.
2/1995 – 8/2003
Dietary Liaison, Dallas Independent School District
· Served food in appropriate per-determined portion sizes.
· Prepared all menu items by means of established departmental policies and procedures.
· Assisted with the training of new workers.
· Assisted with school dietary plans and directives.
Computer Skills
•Microsoft Word •Microsoft Excel •Advanced Data Entry •Advanced knowledge patient billing
Education
1980-1984
South Oak Cliff High School
To contact this candidate email [email protected]
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