Madonna *****

6931 Dart AVE , Dallas, Texas 75217 | 214-723-2043 | [email protected]

 

Summary

To work in an entry level position in a dynamic healthcare setting that will utilize my comprehensive healthcare training, excellent communication skills and enthusiasm in learning new skills and adapting to new environments.

 

Experience

11/2011 – Present
Clerk I, Veterans Enterprise Technology Solutions

· Responsible for maintenance and handling of all files.

· Answer and transfer incoming calls.

· Verify and establish client information, if applicable

10/2004 – 10/2010
Lead Customer Care Representative, Chart One/Healthport

· Ensured current patient information including demographics was maintained in the computer.

· Ensured compliance and resolved issues regarding patient benefit eligibility.

· Managed adjustments and collections on a monthly basis.

· Provide administrative support to office managers and staff.

· Monitor accurateness, suitability and totality of patient accounts.

· Followed up on accounts with outstanding balances in appropriate manner.

2/2001 – 5/2004
Customer Service Specialist, Burlington Resource

· Handled/Routed inbound calls regarding patient billing.

· Assess and update patient and insurance demographics.

· Oversee outstanding balances and ensure clients pay as billed.

· Handled outbound calls as required.

3/1997 – 5/2004
Client Service Specialist, PSS Medical Group

· Maintained efficiency of staff and scheduled appointments with physicians accordingly.

· Monitored appointment scheduling and made changes if required.

· Coordinated with clinical staff and obtained all required documents.

· Investigated any complaints and delays.

· Ensured compliance and resolved issues regarding patient benefit eligibility.

2/1995 – 8/2003
Dietary Liaison, Dallas Independent School District

· Served food in appropriate per-determined portion sizes.

· Prepared all menu items by means of established departmental policies and procedures.

· Assisted with the training of new workers.

· Assisted with school dietary plans and directives.

 

Computer Skills

•Microsoft Word •Microsoft Excel •Advanced Data Entry •Advanced knowledge patient billing

 

Education

1980-1984
South Oak Cliff High School