Alejandra ******

Alejandra Cepeda
956-627-8030
[email protected]

Career Objectives
To obtain a position as a Customer Service Representative to gain skills and experience
Summary of Qualifications
• Good eye for detail;
• Well organized,
• Skilled in setting priorities
• Strong interpersonal and communication skills
• Resourceful and self-confident
• Can get the job done, and do it well
Work History
Garcia & Garcia Attorneys at Law
Office Assistant- November, 2014 – July, 2015
• Answer questions to clients
• Provide clients with great service
• Talking and greeting skills
• Data entry and loading other necessary information into the software programs
• Answering phones, fax, scanning, typing up letters, e-mail, sending letters, filing
• Make travel arrangements for office personnel.
• Translate documents
• Filing at Hidalgo County Court House
• Filing out Family based applications for USCIS

C & A Truck Brokerage
Agent – April 2014-Present
• Scheduling, and tracking shipments.
• Negotiating with freight carriers.
• Handling customer questions.
• Prospecting for new clients.
• Preparing marketing materials.
• Matching carriers with customers.
• Mainting positive customer and carrier relations.
• Financial management.
• Filling insurance claims.

Garcia & Garcia attorneys at law
Office Assistant Dec, 2012 -April, 2014
• Greet customers and ascertain what each customer wants or needs.
• Explained clients credible fears process, and atty. fees
• Fill out forms
• Answer questions to clients.
• Prepare visitation sheets for atty. visitations
• Provide client with great service.
• Making the customer feel comfortable and making conversation
• Ending calls with customer satisfaction
• Assisting customers on the phone
• Talking and greeting skills
• Answering phones, fax, scanning, typing up letters, e-mail, sending letters, filing
• Data entry and loading other necessary information into the software programs
• Mainting the up-to-date list of press and contact list
• Complete work schedules, manage calendars and arrange appointments
• Process and prepare documents such as business or government forms and expense reports
• Type, format proofread and edit correspondence and other documents from notes or dictating machines using computers or typewriters
• Make travel arrangements for office personnel.
• Prepare written reports.
• Translate documents.
• Review files on a regular basis, consult with attorney and prepare status reports to client.
• Assemble and organize all forms and supporting documents for attorney review and filling with USCIS.

Education:
Economedes High School, Edinburg Texas
High School Diploma Aug 2008 – Jun 2012

RGV HWARANG TAEKWONDO
Green Belt

Computer Skills
Typing Speed 60 Words per Minute
Language Skills
English – Excellent (Read Write Speak)
Spanish – Excellent (Read Write Speak)