Nicole ********

<p>Nicole Jacobson</p><p>1105 South Rogers Street #621</p><p>Pooler, GA 31322</p><p>701-630-5108</p><p>[email protected]</p><p>Resume Summary:</p><p>     </p><p>Client focused particularly talented in the areas of Sales and Customer Service. Well organized and dependable with excellent leadership skills</p><p>Over 20 years’ experience as a professional</p><p>Goal orientated individual with leadership abilities</p><p>Customer friendly – Guest relations</p><p>Inventory control – Cash management experience</p><p>Employee hiring and retention</p><p>Training staff – Problem solving</p><p>Fast learning – Client satisfaction</p><p>Perform well in high-demand, fast paced environments</p><p>Specific strengths include cultivating positive relationships with employees and colleagues Inter-personal, phone and digital communication skills that include employee coaching and counseling</p><p>Recognized for being ethical and approachable with a focus on the big picture</p><p> </p><p>Experience:</p><p> </p><p>Gordmans, Fargo, ND                                                                                               11/2014 – 10/2016</p><p>Assistant Manager</p><p>Assess training and development needs through observation and direct contact of 100+ associates</p><p>   Meticulously follow safety policies and safe work methods</p><p>   Utilize project management skills including planning and prioritizing</p><p>Supervise and directs Leads and Associates. Prioritizes and delegates work assignments.</p><p>Evaluates performance by providing timely feedback on performance</p><p>Drives sales through the execution of Standard Merchandising Procedures (SMP),  Seasonal Layouts</p><p>and other corporate merchandising directives.</p><p>Ensures that the store is properly staffed by maintaining high standards in the recruitment and</p><p>             selection of associates.</p><p> </p><p>Walmart, Fargo, ND                                                                                                          01/2014 – 11/2014</p><p>Assistant Manager</p><p>Drives sales in assigned area.</p><p>Drives the financial performance of assigned area.</p><p>Ensures compliance with company policies and procedures.</p><p>Models, enforces, and provides direction and guidance to hourly associates on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards.</p><p>Provides supervision and development opportunities for hourly associates in assigned area.</p><p> </p><p>Ulta Beauty, Fargo, ND                                                                                           06/2013 – 01/2014</p><p>Prestige Manager</p><p>Promotes positive and professional vendor relationships and coordinates all in-store events.</p><p>Effectively manages designated budget to achieve designated goals.</p><p>Ensures that sales staff is trained to answer questions regarding price, location, features, benefits     and product usage.</p><p>Monitoring the status of deliveries, reconciling invoices.</p><p>Communicates top sellers, inventory levels and inventory issues, product concerns and guest comments and feedback to the General Manager.</p><p>Communicates through daily huddles, department and individual sales goals and ensures that category goals are updated via store sales boards.</p><p>Assists with the promotion and development of the Club at ULTA program, as well as the salon.</p><p> </p><p>Family Health Care, Fargo, ND                                                                              12/2012 – 06/2013</p><p>Patient Representative</p><p>Scheduling Patients and ensure proper flow of the clinic</p><p>Confirming appointments, cancelling or rescheduling</p><p>Checking eligibility of  insurance</p><p>Taking co payments</p><p> </p><p>SEI LLC, Fargo, ND                                                                                                 11/2011- 12/2012</p><p>Customer Service Representative</p><p>On-boarding for an electronic payment program for Coca Cola.</p><p>Taking onetime payments for Pacific Gas &amp; Electric.</p><p>Provided coaching, mentoring to staff to enhance staff development.</p><p> </p><p>Ideal Image Laser Hair Removal, Jacksonville, FL                                               05/2009- 08/2011</p><p>Guest Services/Sales Consultant</p><p>Selling the value of our services to our guest when they visit our centers during their        consultations.</p><p>Assembling contracts.</p><p>Following up with previous guest to renew their interest.</p><p>Work with patients on setting, rescheduling or canceling appointments.</p><p>   Filing, scanning, preparing/organizing, training/informing customers of policy and/or changes to procedures.</p><p>Trained incoming front desk associates.</p><p>Collaborated with the team to ensure the delivery of efficient, high-quality service</p><p> </p><p>Mia Avenue Salon, Ponte Vedra, FL                                                                        01/2009-05/2009</p><p>Salon Coordinator</p><p>Work with clients on setting, rescheduling, or canceling appointments.</p><p>Opening and closing procedures.</p><p>Assisted stylist’s with clients and also cleanliness of the salon.</p><p>Consistently recognized by management for proving superior customer service.</p><p> </p><p>Vero Beauty Distributors, Jacksonville, FL                                                            04/2006 – 01/2009</p><p>Sales Representative</p><p>Acquired and maintaining existing accounts in the Jacksonville region.</p><p>Maintaining logs of accounts and mileage.</p><p>Demonstration of products and treatments.</p><p>Created repeat business by developing long-term relationships with regular customers.</p><p> </p><p> </p><p>Education and Training:</p><p>              </p><p>Arlington Beauty Academy                          Jacksonville, FL</p><p>Manicuring/Pedicuring &amp; Nail Extensions</p><p> </p><p> </p><p>References upon Request</p>

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